Frequently Asked Questions

Domestic Flight
In case the airline has canceled the flight, to claim a refund please inform us about the cancellation by following the below-mentioned steps.
1) If your travel date has not passed then, please log in to My Bookings and cancel the booking.
2) If your travel date has passed, then please login to My Bookings and claim refund against the booking.
Login into Manage Bookings
Click on the claim refund button
Select the Booking for which you want to claim your refund
Choose option 'The airline cancelled the flight on their own' as the reason for refund. One of our agents will look into the issue and will process the refund.
Kindly note in cases of Air India, the refund is processed by the airline after 45 days from cancellation date.
International Flight
Please Contact Us and allow us to help you.

You can get your boarding pass after doing a web check-in on the airlines website. Alternatively, you can also collect it from the airline representative at the check-in counter. You need to show your e-ticket and travel documents at the counter.

For an International Flight, you must check in at the airport approximately 3-hours before your flight's departure time. However, for a Domestic Flight, you can check in 2-hours before your flight's departure.

In rare cases, it may take longer for the email to reach the customer. In case this has happened to you, we apologize for the inconvenience. In the meantime, please check for your confirmation on Manage Bookings section. In case there is no information, please click on Contact Us and allow us to help you.

answer 1

Yes,you need a valid govt Id proof while check in at the Hotel.

The primary guest must be at least 18 years of age on the day of check-in.

As per Government regulations, It is mandatory for all guests above 18 years of age to carry a valid photo identity card & address proof at the time of check-in. The hotel(s) reserves the right to decline accommodation to localites/same city residents / Posing Couples. VGO Tours, will abide by the hotel policies for any check-in declined by the hotel(s) or any refunds due to the above mentioned reason. Kindly Note: Local ID proof & Pan card is not acceptable as an ID proof.

The check-in and check-out time vary from hotel to hotel. Usually, the check-in time is either 12 noon or 2.00 PM and check-out time is 11.00 AM. To know the check-in and check-out time of the hotel booked, you can refer to the My Bookings section or the booking confirmation voucher sent to you.